#967 - M365 Business Advisor (Portuguese) ID-895
Company Description
Upwork, in collaboration with a leading American multinational technology company, is looking for Portuguese-speaking M365 Business Advisors. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.
About Upwork:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.
Job Description
We are seeking skilled and experienced English-speaking M365 Business Advisors – Engineers. You will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools. These questions will come through chats and phone calls. The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.
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Qualifications
What you'll do:
- Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
- Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.
- Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.
- Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.
- Guide customers through new subscriptions or enhancing existing ones, including step-by-step instructions and troubleshooting.
- Stay updated on the latest Microsoft 365 updates and enhancements, and communicate
- these effectively to customers.
- Document technical issues and solutions in a knowledge base.
- Collaborate with other technical support engineers to resolve complex technical issues.
- Ensure a high level of customer success, with a focus on moving customers from grace period to perpetual usage and increasing license utilization.
Qualifications
Requirements:
- Technical advisory or implementation experience in a Microsoft 365 environment.
- Strong consultative and chat communication skills, emphasizing clarity, empathy, and
professionalism. - Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
- RAVE experience (a plus but not required).
Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):
-
Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another company’s domain or managed by any remote management.
