Catalog Program Manager ID-303
Have you ever wondered what it takes to make the Earth's largest product catalog of billions of items, available all over the world, all the time?
Catalog Services team at Amazon is looking for a highly motivated and talented candidate to support the improvement of our catalog creation processes and experience. The ideal candidate must demonstrate attention to detail, commitment to excellence, and great capacity of self-management. In addition, the candidate must demonstrate approach to continuously advocating for, and driving improvements on behalf of our customers.
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Key job responsibilities
Provide support for catalog creation, listing products, shipment related issues etc.
Handle cases related to inbounding, product issues and customer complaints
Guide partners for completing onboarding formalities and train them on internal tools.
Co-ordinate with partners and internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience.
Document processes & regularly update existing SOPs.
Review & suggest SOP changes required if any to the team basis input from Business managers
Handle daily, weekly and monthly business reports
Work with key internal stakeholders to improve catalog quality at creation, while providing a self-serviced and user-friendly experience to our partners
