Client Operations Associate - Recruitment Industry (Remote) 522 ID-307

This role is a dynamic, client-focused, and analytically-minded position that drives operational excellence in our growing organization. The position combines support, partnership development with significant opportunities for growth. The ideal candidate will thrive in a fast-paced environment, excel in relationship building.

Key Responsibilities:

Lead Management & Communication:

  • Handle inbound emails from leads promptly and professionally.
  • Engage with potential clients to understand their needs and align them with our solutions.
  • Use CRM (HighLevel and ClickUp) to track and manage data effectively.

Operational Support:

  • Collaborate with the operations team to ensure seamless workflow.
  • Assist in process improvement initiatives to enhance efficiency.

Customer Success Monitoring: (Training provided, no experience necessary)

  • Track and analyze customer success metrics
  • Assess customer satisfaction and gather feedback to identify areas for improvement.
  • Work closely with the recruitment team to implement strategies that enhance client experience.
  • Provide regular reports on customer success metrics to management.

Sales Process Analysis: (Training provided, no experience necessary)

  • Review sales call recordings and videos to evaluate performance.
  • Provide constructive feedback to the sales team and management to optimize sales techniques.
  • Assist in training sessions to improve team effectiveness.

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Partnership Development (Training provided, no experience necessary)

  • Identify and establish partnerships with other recruitment companies, primarily in the European market.
  • Collaborate with partners to expand our reach and enhance service offerings.
  • Coordinate cross-border collaboration initiatives
  • Maintain ongoing relationships to ensure mutual success and growth

Strategic Support:

  • Collaborate with leadership on sales strategy development
  • Contribute to process improvement initiatives
  • Support training and development programs for sales team members

Requirements

There aren't any specific technical requirements for the role. We are looking for the following:

  • Outgoing Personality: An extroverted individual who excels in building relationships.
  • Highly Intelligent: Quick learner with the ability to understand complex concepts.
  • Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
  • Excellent Communicator: Strong verbal and written communication skills.
  • Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.
  • Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners

Benefits

  • Medical Aid
  • This position is not commission only.
  • All South African Public Holidays Observed
  • Paid Annual Leave
  • Paid Sick Leave
  • Significant opportunities for personal growth, skill development, and career advancement.
  • Supportive, inclusive, and diverse work environment that values collaboration and innovation.
  • The change to make a meaningful impact by connecting top talent with life-changing opportunities.
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