Customer Service-International Campaign ID-459
Attend to inbound calls in a professional and timely manner.
Upselling to customers
Build rapport with the client, and ensure every experience is exceptional.
Think on your feet to provide solutions to challenges faced by the client.
You will be conversing in voice, email and chat. Therefore, professionalism is to be maintained through all channels.
Ability to accurately assess customer needs and potential, identify and deal with objections.
Be comfortable and confident in your approach to clients
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Must have Matric
Clear Criminal Record
Must have worked night shift in a call Centre.
Must have worked with American clients.
MS Office literate
Excellent communication both verbal and written.
We will only consider applications from candidates who have worked on a USA campaign before
Must have sales/customer service experience
