Customer Service Representative - After Hours (REMOTE - US Hours) ID-237
STA Personnel Solutions South Africa - we are a global BPO company and have a US client offering Elderly Home Based Care and various other services.
They are seeking a Customer Services Representative to join their after-hours team.
PLEASE NOTE:
- Working Hours: The hours for this position offers flexibility, with a 3-day working week of 4-hour shifts per day and a Saturday and Sunday shift of 12 hours per day. (Subject to change dependant on daylight savings)
- Work Environment: This is a remote role for South African Citizens only.
- Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
- Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.
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Responsibilities
- Answer all incoming calls.
- Resolve client and nurse queries that are within the scope of after-hours.
- Provide timely responses to queries that come in our texting platform.
- Notify clients and replace caregiver callouts as necessary.
- Confirm caregivers 1-2 hours before shift start.
- Perform initial intake for callers potentially interested in services.
- Document all scenarios on our platform, as well as update caregiver schedules as needed.
- Non-urgent Admin projects if time allows.
Requirements Skills
- Fluent in English
- Compassionate and confident
- Responsible and reliable
- Customer service working experience.
- Adaptable and flexible regarding work hours
- Impeccable phone and computer skills
- Staffing and/or health care experience
- Experience working remotely and independently to the USA.
- Quiet and professional work-from-home environment
- Remotely set up with Wi-Fi and load-shedding back-up
