Customer Service (Work From Home) UK Market ID-260
About the Role
This role involves engaging with cat parents through phone, email, live chat, and social media, assisting with everything from selecting the right food plan to resolving delivery queries.
It is more than just answering questions. It is about offering tailored solutions, making life easier for customers, and ensuring every cat and their owner receive the best possible experience. The role also includes gathering feedback and working with the wider team to improve services.
What Makes This a Great Fit
- A genuine love for cats, with an understanding of the needs of cat parents.
- Strong communication skills, with the ability to explain things clearly and professionally.
- Quick thinking and problem-solving ability, ensuring customers receive the best support.
- Comfortable using technology, support platforms, and learning new tools.
- A team player who is also able to work independently.
- Previous customer service experience, whether in e-commerce, retail, pet care, or another customer-focused industry.
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Why Join the Team
This role is an opportunity to make a real impact on the lives of cats and their owners. Some key benefits include:
- Remote working, allowing for a flexible and comfortable work environment.
- Comprehensive training to ensure confidence and success in the role.
- A supportive and collaborative team environment.
- Opportunities for career growth and professional development.
- Discounts on fresh cat food to ensure every pet gets the best nutrition.
- Wellbeing benefits, including health support and personal development opportunities.
