Description

Customer Support Specialist

We are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support.

Salary: Competitive salary based on experience

Job Description:

• Create and manage training plans with customers
• Report on training progress of all customers in training
• Work directly with clients to effectively coordinate each training project to completion
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track
• Provide system training to customers
• Provide customer support, resolve customer queries, recommend solutions, and guide users through features and functionalities on the system
• Assist with preparing data and uploading it onto the system for new customers

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