English Customer Support Representatives for Pandora ID-1372

Ready to give a voice to people's love? Work with us for Pandora, the world's most loved jewelry brand

Are you passionate about jewelry and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people's loves, join our team!

What you will do:

  • Handle calls, emails and chat with a sense in English
  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
  • As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
  • Exchanging ideas and solutions with your colleagues!
  • Turning every customer into a happy customer!

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What you will bring:

  • Excellent command of English
  • Great communication & soft skills, as well as problem-solving skills
  • Computer knowledge/tech savviness
  • Ability to multitask and have strong interpersonal skills.
  • Ability to work in rotating shifts and availability to work overtime when/if required.
  • Work experience in customer support will be considered as an advantage
  • A positive and adventurous attitude

What we offer:

  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program:Bring your friends and receive great bonuses!
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
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