Event Support Engineer, Event Productions ID-349

This is an exciting opportunity to join Amazon and play a key role in producing high-impact events in a large event venue and studio at our new Cape Town campus.
The candidate should be a skilled event video production engineer with expertise in camera operation, PTZ controls and video mixing. The ideal candidate has a strong background in live video production, is highly organized, and is customer-obsessed with a passion for delivering seamless event experiences.
In this role, they will be responsible for capturing, mixing, and producing high-quality video content for a variety of live events, from conference-style meetings to special productions demonstrating systems knowledge, interpersonal skills, and the ability to keep calm, focused and confident in a production environment.

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Key job responsibilities
- Operate and manage PTZ cameras, video switchers.
- Ensure seamless video mixing and switching for live productions.
- Setup, configure, operate, monitor, troubleshoot, and de-rig event/AV equipment.
- Ability to operate in role autonomously, lead, train and oversee vendor engineer personnel.
- Report any problems that arise with complex equipment, make repairs as able.
- System and inventory management, maintain data/records of equipment use.
- Develop, document and maintain event/AV standards and drive process improvements.
- Raise the bar for our customers by searching out opportunities to help others improve skillsets and processes.

A day in the life
An Event Support Engineer's role is to operate production equipment during live events in Amazon's on campus large production venue. The Event Support Engineer will work alongside Producers, peers and customers to deliver high quality event experiences. This work will encompass all stages of the event process including pre-production planning, set, delivery, and de-rig/restore of event spaces.

Pre-event:
• Communicate with Event producer to determine technical needs.
• Setup, configuration, and thorough testing of equipment ahead of event.

Event delivery:
• Operation of event/AV equipment (audio, video, lighting)
• Live-mix video feeds
• Optimizing systems for the best quality attainable.
• Adaptable to customer needs and changes.

Post-event:
• Assist with de-rig of event space(s), ensuring correct equipment handling and storage.
• Participate in post-event feedback discussions/surveys.


About the team
The Event Production team provides high quality support to internal Amazon customers. The team consists of engineers and system engineers who work daily with the installed production equipment, helping to plan and execute each event within the space. The Event Production team culture is built around providing quality customer support for each event, and works to customize each event to provide the maximum results for each customer.