Front of house receptionist ID-292
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Provides a friendly and personal welcome to guests.
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Makes every effort to meet customer needs and conclude a sale.
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Follows up on reservation administration thoroughly to support smooth check-in operations for the front desk team.
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Transforms requests for information into potential reservations whenever possible.
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Presents the brand and/or Group's loyalty program to customers, adapting the sales pitch to suit each individual.
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Counters objections with suitable and structured sales arguments; refers unanswered questions to a supervisor.
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Handles reservations by following the brand's defined step-by-step processes.
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Enters reservation details accurately and completely.
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Ensures all relevant information is communicated to the appropriate departments.
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Confirms reservations and ensures high-quality written communication.
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Takes reservations via phone, fax, or internet, and handles all related procedures.
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Increases and optimizes room sales in accordance with the brand and hotel's sales strategy.
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Communicates and collaborates effectively with other hotel departments.
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Qualifications
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Diploma or degree in Hospitality, Food & Beverage, or Sales.
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Ideally 1–2 years of experience in customer service or a telephone-based contact position.
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Open to beginners; on-the-job training is provided.
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Familiarity with reservation and distribution systems.
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Good understanding of the hospitality sector.
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Computer literate, including desktop applications and internet usage.
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Fluent in the national language, with a good working knowledge of English.
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Knowledge of a third language is an advantage.
Skills & Attributes
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Guest-oriented and service-minded.
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Strong listening and analytical skills; attentive to detail.
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Commercial awareness and sales acumen.
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Diplomatic, with good self-control.
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Self-confident and dynamic.
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Comfortable speaking and engaging with guests.
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Excellent telephone etiquette.
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Performs well under pressure.
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Strong team player.