Healthcare Inbound Customer Service Agent ID-815

📋 Description

• STA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent. • We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. • The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. • Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role. • PLEASE NOTE: • Working Hours: This role requires you to work shifts - USA hours (EST) Mon - Fri • Work Environment: This is a remote role for South African Citizens only. • Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection • Power backup: Candidates must have a power backup solution to manage loadshedding or power outages. • Job Responsibilities: • Answer inbound calls & respond to patient enquiries in a timely and courteous manner. • Verify patient insurance information, personal information and co-payments. • Schedule/Reschedule appointments using the scheduling system. • Provide patients with information on services. • Input & update patient information in the scheduling system with precision and attention to detail. • Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

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🎯 Requirements

• Sophisticated with exceptional English communication skills • Strong work ethic • A fast learner with strong problem-solving skills. • Critical thinker, particularly when interpreting insurance details and making informed decisions • Ability to remain calm under pressure. • Ability to display empathy and patience in addressing customer concerns. • Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.