Helpdesk support: Australian hours

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Job Description

Multiple Remote IT Helpdesk Support Roles – Level 1 to Level 3

Work from SA | Support Australian Clients | 24/7 Environment | Shift-Based

We’re hiring on behalf of an international IT services provider expanding their South African support desk to better serve their growing Australian-based client base.

They support customers 24 hours a day, and we’re looking for at least three skilled IT professionals to join this fully remote team.

Working Hours

  • Rotating shifts (2 shifts total) to ensure 24/7 coverage for Australian clients
  • Shifts aligned to Melbourne time, so expect working hours to fall within:
    12:00 AM – 2:00 PM SAST, depending on the rotation
  • Monday to Friday, with occasional weekend or public holiday coverage if scheduled

Salary

  • R20,000 – R35,000 per month, based on level, certifications, and shift
  • Potential flexibility for candidates with strong multi-level experience or certifications

Multiple Roles Available – Match Your Level

We’re hiring across Level 1, Level 2, and Level 3 — responsibilities and certification expectations differ by level:

Level 1 Support Technician

  • First-line technical support: password resets, printer issues, user account problems
  • Logging and escalating tickets to higher tiers
  • Supporting Office 365, desktop hardware, and remote connectivity

Preferred Certifications:

  • CompTIA A+
  • ITIL Foundation
  • Microsoft MTA

Level 2 Support Technician

  • Resolving escalated issues from L1
  • Supporting desktops, networks, remote access, and basic server/admin tasks
  • Proactive monitoring, ticket resolution, and documentation

Preferred Certifications:

  • Microsoft MCSA
  • Cisco CCNA
  • ITIL Practitioner
  • VMware VCP

Level 3 Support Technician

  • Deep-dive technical issue resolution (servers, infrastructure, cloud, networks)
  • Scripting, automation, and advanced diagnostics
  • Supporting junior team members and leading technical resolution

Preferred Certifications:

  • Microsoft MCSE
  • Cisco CCNP
  • Security+
  • AWS/Azure Associate
  • PowerShell/Bash/Python scripting

Who Should Apply?

  • You’re experienced in remote support, with solid troubleshooting skills
  • You work well independently and take initiative under pressure
  • You can manage shift-based work and maintain strong communication with Australian clients
  • You hold relevant certifications and want to keep growing
  • Excellent communication skills

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