IT Application Owner

ABOUT US

At Mercedes-Benz Financial Services South Africa (MBFS SA), we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-made finance and insurance solutions. Mercedes-Benz Financial Services is a leading captive automotive financial services provider, operating in 40 countries as the global financial services arm of Mercedes-Benz Mobility.

To achieve our goal of being the first-choice provider of vehicle financial products and services, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn.

THE OPPORTUNITY

We currently have an exciting opportunity for an IT Application Owner to join our IT team. This role takes IT to a whole new level, encouraging you to exceed business needs and work in a collaborative team who are just as passionate as you to provide exceptional experiences.

ABOUT THE ROLE

The primary objective of this role is to think and act in terms of the entire product lifecycle instead of the features that must be shipped with a specific technology-centric goal in mind, to ensure that MBFS SA has complete uptime of all applications within the landscape. The individual would support with controls & prioritizes all business requests, review and communicate with the key stakeholders, always ensuring ITIL Best Practices in the form of IT Operations, Application Support, Problem & Incident Management and adherence to the Mercedes-Benz AG Best Practice and Policies. The application owner is responsible to manage the developers, software engineers and data services pipeline in accordance to set objectives. The Application Owner is responsible to initiate and facilitate User Acceptance Testing. Security & Maintenance is a core function of the application owner ensuring remediation and mitigation as set out in the RISE standards and policy.

WHAT DO YOUR DUTIES ENTAIL?

STAKEHOLDER & SUPPLIER MANAGEMENT

• Controls & prioritizes all business requests
• Business Requirement Consultation on new features / demands
• Reviews and approves communications for key stakeholders
• Proactive engagement with business to identify opportunities
• Actively working with suppliers to ensure Scope of Work is concluded as expected
• Administration of Purchase orders and Invoices for suppliers
• Project Management
• Resource planning by managing developers and data services pipeline in accordance to set objectives
• SPOC and Active engagement of immediate fixes required

ENSURING ITIL BEST PRACTICES

• Application support & Incident Management
• Problem Management & Change Request Management
• Incident Management
• Service Design
• Adherence to the Software Development Lifecycle
• Ensure Best Practice and Policy adherence to all applications and supporting infrastructure.
• System Intergration Testing (SIT)
• User Acceptance testing (UAT)

Continuous service improvement & Strategic oversight

• Reflecting on P1 and recurring incidents and improving overall
• Reflecting on manual (time-consuming) processes and automating
• Reviews and approves identified service risks and mitigations
• Stands as the ambassador to drive digital transformation
• Is clear on the strategic outlook of the organization and actively drives towards

SECURITY & MAINTENANCE

• EPA, QUALYS & CIVA & SPS scans – remediation & mitigation
• Ensuring support in compliance and audit requirements
• User Access Management

GENERAL ADMINISTRATION (APPLICATION)

• LEAN IX Updates
• Process administration + application administration
• General governance and internal controls

PERSONAL DEVELOPMENT

• Skill development
• Lifelong learning

WHAT ARE WE LOOKING FOR?

Our mission at MBFS SA is to provide a consistently outstanding brand and customer experience through outstanding preparation, attitude and teamwork. Our purpose is to create an effortless experience by providing ease and convenience in all our interactions with others.

In order to achieve our goals and be part of our team you will demonstrate the following:

Attributes:

• Self-starter able to work with minimal supervision.
• Ability to think outside the box and apply yourself.
• Ability to prioritize and multi-task.
• Professionalism and Self-confidence.
• Ethical Conduct and Integrity.
• Able to see the big picture but apply this operationally.
• Analytical skills and detail orientation.
• Team player with a positive, pro-active “can do” attitude
• High emotional intelligence and ability to excel under pressure
• Provide superior customer service

In addition, we look for the demonstration of the following key Skills:

• Computer Literacy (MS Office)
• Analytical Skills
• Presentation Skills
• Written & Verbal Communication
• Problem Solving Skills
• Interpersonal Skills
• Organisational Skills
• Teamwork
• Negotiation Skills
• Strategic Thinking Skills
• Decision making Skills
• Business acumen
• Interpersonal skills

What is it like to be part of Mercedes-Benz Financial Services SA?

We represent an extraordinary brand by fulfilling our founders’ promise to deliver ‘The Best or Nothing’ which requires the efforts and talents of many exceptional people. Recognised as the Top Employer in the South African automotive industry, our passion for our people also extends to Employee Recognition and Reward programs, as well as providing access to learning and development opportunities. We strive to make our workplace one in which individuals feel challenged, fulfilled, and are able to reach their full potential. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie.

SPECIFIC KNOWLEDGE

• Experience in Financial Services Industry
• Business Analysis Experience
• Consulting Experience
• Experience in working with Financial Services IT applications
• Process mapping experience
• Knowledge of Financial Services IT Systems and Business Procedures
• Experience in managing cross functional business stakeholders
• Customer dedicated with good verbal and written communication skills
• Product knowledge - Finance and Insurance
• Computer literacy (MS Office)
• Results oriented, with ability to analyze information, evaluate results, and present complicated information.
• Research and development (data collection, analysis, reporting)
• Development of appropriate models and implementation thereof
• Ensure sustainable and profitable business
• A broad understanding of all areas of management including knowledge of finance, marketing and communication, strategic planning, human resources and information technology

REQUIRED COMPETENCIES

• Customer Service Orientation
• Adaptability
• Pro-Active and Positive “can do” Attitude
• Assertiveness
• Ability to perform and excel under pressure
• Business and Financial Acumen
• Time Management

QUALIFICATIONS & EXPERIENCE

• Matric/Grade 12
• 3 year relevant qualification e.g. B Com Information Technology/Business Management

Mercedes-Benz Group of Companies South Africa is proud to be an equal opportunity employer. All qualified applicants will be considered, however the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002;
• Division’s Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998.
• As part of the recruitment process, shortlisted candidates should be willing to undergo an Assessment Centre.

CLOSING DATE: 12 August 2025

Strictly no CVs will be considered sent via email.
The email address provided is only for queries on this specific requisition.