IT & Desktop Support Technician - from Banking

MAIN PURPOSE OF THE JOB

The Technician: IT & Desktop Support is responsible for providing desktop support to all business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop, telephony, MS Teams platform, remoted-networking, VPN, network, printing, application support and communications equipment. The movement of any IT assets is to be documented appropriately

Identity & Access Management:

Administer and maintain identity and access management across all applications. Provide Help Desk support to users.

First Line Support:

Perform 1st line Help desk support for queries related to all applications, data, networks, security, telephony, MS Teams platform, remoted-networking, infrastructure and telephony

Walk In Support:

Perform 1st line walk in support for queries related to all applications, data, networks, security, infrastructure and telephony

Preferred Minimum Education and Experience

• Senior Certificate
• Certificate in PC maintenance
• Valid A+ and N+ certifications (non-expired)
• 3 – 5 years’ experience in a formal IT Banking environment
• Microsoft 365 Fundamentals or Microsoft 365 Administrator

Critical Competencies

• Technical professional who provides support for users of Microsoft 365, including applications like Teams, OneDrive, and Exchange Online.
• Able to handle troubleshooting, configuration, and deployment of devices and software, as well as resolving issues related to the Microsoft 365 environment.
• Assisting users with remote access and collaboration tools like Teams.