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<strong>Overview<br><br></strong>We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.<br><br>Key Responsibilities<br><br><ul><li>Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.</li><li>Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.</li><li>Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.</li><li>Maintain detailed records of conversations and transactions in CRM systems.</li><li>Collaborate with team members to optimize chat strategies and share best practices.</li><li>Uphold the highest standards of professionalism and confidentiality at all times.<br><br><br></li></ul>Ideal Candidate Profile<br><br><ul><li>Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.</li><li>Exceptional written communication skills and the ability to multitask across multiple chat sessions.</li><li>High emotional intelligence and a genuine passion for customer engagement and satisfaction.</li><li>Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.</li><li>Track record of meeting or exceeding sales targets in a fast-paced environment.</li><li>Familiarity with CRM tools and online chat software.</li><li>Ability to work independently and as part of a remote team.<br><br><br></li></ul><strong>Compensation<br><br></strong><ul><li>Fixed base rate plus commission on upsells and conversions.</li><li>Opportunities for advancement and performance-based bonuses.<br><br><br></li></ul>Why Join Us?<br><br><ul><li>Work remotely with flexible scheduling options.</li><li>Represent high-profile content creators and help grow their online communities.</li><li>Be part of a dynamic, supportive team that values innovation and results.</li><li>Access to ongoing training and professional development.<br><br><br></li></ul>How to Apply<br><br>If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.
