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Outbound Call Centre Sales Agent - USA Hours (Remote) ID-366

May 10, 2025

NOTE:

Working Hours: This role requires you to work USA hours (EST), Mon - Fri, from 9:00am to 6:00pm EST time (3pm to midnight South African time. NOTE: These hours are subject to change depending on daylight savings and/or the operational requirements of the company.)
Work Environment: This is a remote role for South African Citizens only.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

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Requirements

Key Responsibilities:

Follow-Up on Leads: Reach out to warm leads who have shown interest in dental services for nursing homes.
Service Promotion: Clearly and persuasively communicate the benefits of dental service packages tailored for nursing home residents.
Close Sales: Use your sales skills to encourage potential patients to sign up for our services.
Customer Relationship Management: Maintain accurate records of interactions with potential patients in the CRM system, ensuring all follow-ups and tasks are documented.
Customer Service: Provide exceptional customer service by answering any queries, resolving issues, and ensuring a positive experience throughout the sign-up process.

Skills:

Previous experience in an outbound sales or call centre environment is preferred. Experience in healthcare or dental services is a plus.
Exceptional communication skills
Strong sales skills
Must be proficient in Microsoft Office.