Outbound Call Centre Sales Agent - USA Hours (Remote) ID-790
ISTA Personnel Solutions South Africa - we are a global Business Process Outsourcing (BPO) company, partnering with a USA client, providing dental care to nursing home residents.
In this role, you will be responsible for following up with warm leads. Your primary objective is to engage potential clients and secure sign-ups.
NOTE:
- Working Hours: This role requires you to work USA hours (EST), Mon - Fri, from 9:00am to 6:00pm EST time (3pm to midnight South African time. NOTE: These hours are subject to change depending on daylight savings and/or the operational requirements of the company.)
- Work Environment: This is a remote role for South African Citizens only.
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
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Key Responsibilities:
- Follow-Up on Leads: Reach out to warm leads who have shown interest in dental services for nursing homes.
- Service Promotion: Clearly and persuasively communicate the benefits of dental service packages tailored for nursing home residents.
- Close Sales: Use your sales skills to encourage potential patients to sign up for our services.
- Customer Relationship Management: Maintain accurate records of interactions with potential patients in the CRM system, ensuring all follow-ups and tasks are documented.
- Customer Service: Provide exceptional customer service by answering any queries, resolving issues, and ensuring a positive experience throughout the sign-up process.
Skills:
- Previous experience in an outbound sales or call centre environment is preferred. Experience in healthcare or dental services is a plus.
- Exceptional communication skills
- Strong sales skills
- Must be proficient in Microsoft Office.
