Pharmacist Assistant QPB - Clicks Stellenbosch Square ID-450

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

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Responsibilities

  • Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
  • Administration of scripts and or any other claiming/capturing related procedure
  • Accurate and complete handling of all profiles worked on
  • Interact with health care professionals where needed
  • Problem solving and follow up of queries

Duties

  • Interact with customers via telephone or other means regarding medication and Healthcare Services
  • Accurate capturing of scripts received at the Central Pharmacy centre
  • Handling of queries regarding prescriptions
  • Patient Profile management
  • Assist with Chronic authorizations
  • Liaison with all other departments
  • Ad hoc requirements as per operational requirements

Knowledge

  • Product knowledge (including OTC)
  • SAPC and relevant legal knowledge
  • Sound knowledge of the chronic authorization process and procedures
  • Customer service orientated
  • Ethical working practice and compliance

Skills

  • Computer literacy (MS Office)
  • Customer service orientated
  • Team Player
  • Integrity
  • Accuracy and attention to detail
  • Computer literacy (MS Office)
  • Must be bilingual (with English being one of the requirements
  • Must be able to work with patients and be adaptable to assist with various departmental duties
  • Be able to use initiative in order to provide patient satisfaction
  • Effective time management skills
  • Adaptability
  • Positive attitude
  • Be able to work under pressure
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