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<p><strong>Job Description:</strong></p><p><span>Join Intelligent Technical Solutions, a dynamic and growing company, as our </span><strong>Network Administrator.</strong><span> We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.</span></p><p><strong>Job Responsibilities:</strong></p><p><span>This role is expected to be able to resolve the following technical issues with little or no assistance:</span></p><ul><li><span>Workstation operating system issues of any kind.</span></li><li><span>Printer issues of any kind.</span></li><li><span>Standard business application (Office, etc.) issues of any kind.</span></li><li><span>Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.</span></li><li><span>Server issues of any kind.</span></li><li><span>Networking issues of any kind.</span></li><li><span>Escalation point for technicians</span></li></ul><p><strong>Job Qualifications:</strong></p><ul><li><span>Experience with Windows and Mac OS troubleshooting.</span></li><li><span>Experience with Server 2012 to 2022.</span></li><li><span>Experience with VMWare and Hyper V Virtualization.</span></li><li><span>Experience supporting M365 and Azure.</span></li><li><span>Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,</span></li><li><span>Minimum of five years experience in IT Support or a similar role.</span></li><li><span>Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.</span></li><li><span>Advanced understanding of managing, and troubleshooting networks.</span></li><li><span>Advanced understanding of virtualized environments.</span></li><li><span>Experience with Managed Service Providers (MSPs) is highly desirable.</span></li><li><span>Active Network Certifications are preferred.</span></li></ul><p><strong>Job KPI's:</strong></p><ul><li><span>First-touch closed: Each ticket that is completed with only one time entry contributes to this number</span></li><li><span>Utilization: The percentage of time that you are on the clock and billing time to client tickets</span></li><li><span>CSAT: Scores filled out by clients using the rating system in tickets</span></li></ul><p><strong>Job Requirements:</strong></p><ul><li><span>A home office set up that meets the following:</span></li><li><span>Computer: A working computer with a minimum of 8GB RAM and one of the following:</span></li><li><span>Windows 11 with an Intel i5 or i7 (8th generation or newer), or</span></li><li><span>AMD Ryzen 5 or 7 (2000 series or newer), or</span></li><li><span>macOS 12 or newer.</span></li><li><span>Internet: Stable internet connection with at least 5 Mbps download and upload speeds.</span></li><li><span>Audio Equipment: A quality headset with a noise-cancellation feature for meetings.</span></li><li><span>Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.</span></li><li><span>Webcam: An HD webcam for video calls.</span></li><li><span>2nd Monitor </span></li><li><span>UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)</span></li></ul><p><br></p><ul><li><span>A very strong cultural fit the ITS way (Our core values will be discussed during the interview) </span></li><li><span>Excellent command of the English language both spoken and written </span></li><li><span>Able to work full time 40 hours a week - </span><strong>8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.</strong></li><li><span>Able to pass our online behavior and cognitive assessments. </span></li><li><strong>Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.</strong></li><li><span>Able to provide NBI Clearance (for PH applicants).</span></li></ul><p><strong>Compensation:</strong></p><p><span>Pay rate starts at </span><strong>$18.89/hr </strong><span>and vary by experience and location.</span></p><p><strong>Benefits:</strong></p><ul><li><span>Comprehensive Health Plans / HMO (Employee & Dependent/s)</span></li><li><span>Life Insurance</span></li><li><span>Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)</span></li><li><span>Paid Time Off (starts at 15 days per year)</span></li><li><span>Maternity/Paternity Leave</span></li><li><span>Paid US Holiday</span></li><li><span>Night Shift Bonus</span></li><li><span>Salary Advancement/Loan</span></li><li><span>Health & Wellness Program</span></li><li><span>Company-paid training and certification</span></li></ul><p><br></p>
