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<strong>Job Description<br><br></strong><strong>KEY PERFORMANCE AREAS (KPAS)<br><br></strong><strong>KPA 1: Administration Of The Sales Order Processes To Ensure The Release Of Accurate </strong><strong>Invoices To Accounts Receivable<br><br></strong><strong>KPI<br><br></strong><strong>1.1. Maintain Customer Accounts Accurately By<br><br></strong><ul><li>Complete correction of master account details within agreed timeframe.</li><li>Create customer accounts accurately according to specifications on sales order.</li><li>Check system prior to creation of new accounts to ensure no duplication.<br><br></li></ul><strong>1.2. Process Sales Orders Within Agreed Timeframes<br><br></strong><ul><li>Capture sales order information on VA01.</li><li>Resolve discrepancies by contacting relevant client.</li><li>Deliver or save sales order on system.</li><li>Confirm what passes through the interface agrees with the data reflected on Meditech and patient’s case.</li><li>Complete correction of order details within agreed timeframe.<br><br></li></ul>1.3. Process and capture tests according to the standard operating procedure:<br><br><ul><li>Confirm that the correct number of materials has passed on interface.</li><li>Confirm the clinic location on Meditech to ensure the correct SAIMR processing.</li><li>Open order search module on SAP in order to verify material code to use for different materials and relevant batch codes.<br><br></li></ul><strong>1.4. Complete Sales Order Process<br><br></strong><ul><li>File all documentation monthly and according to standard operating procedure.</li><li>Notify supervisor via email after completion of each assigned report.</li><li>Complete excel spreadsheet with details of problems experience or any other important information.<br><br></li></ul><strong>KPA 2: Process Invoicing Of Debtors According To Standard Operating Procedures<br><br></strong><strong>KPI<br><br></strong>2.1 Initiate printing of invoices (State Hospitals / private patients / medical aid) is printed on the system according<br><br>to Billing Due List obtained from Supervisor and accordance with the standard operating procedure.<br><br><strong>2.2 Generate Invoices By Following Appropriate Processes Including<br><br></strong><ul><li>Opening in the Invoice module on the SAP System and Meditech and insert order number if required.</li><li>Locating the patient’s account on the Meditech system in the cases where the Meditech invoice number is not provided on case sheet.</li><li>Verifying that all invoices are printed as per Billing Due List.</li><li>Reviewing and sign cover letters as proof that all details are correct on all invoices.<br><br></li></ul><strong>KPA 3: Maintains Good Customer Relationships By Ongoing Communication And Information <br><br></strong><strong>Sharing To Achieve Operational Objectives In Own Area Of Operations<br><br></strong><strong>KPI<br><br></strong>3.1 Maintain customer relationships by contacting the hospitals and blood banks regarding missing / incorrect<br><br>patient details as required.<br><br>3.2 Attend to and resolve queries submitted by Sales and Distribution Supervisor within agreed timeframes.<br><br><strong>KPA 4: Participates In Flow Of Information Sharing With Head Of Department Through Agreed Channels To Achieve Operational Objectives Of Own Area<br><br></strong><strong>KPI<br><br></strong>4.1 Provide required reports, timeously, to relevant supervisor and that reports meet the established standards<br><br>and provide the appropriate information.<br><br>4.2 Sustain regular two-way communication with superior on all general staff matters such as Principles of<br><br>Excellence, team matters, SOP’s, policy changes, etc. through meetings or one-to- one discussion.<br><br><strong>KPA 5: Effective Despatching And Receiving Of Case Sheets And Retrieval Of Relevant Documents<br><br></strong><strong>KPI<br><br></strong>5.1 Ensure all case sheets from blood banks are received on to the CS Tracker system as well as despatched<br><br>timeously to the archive company.<br><br>5.2 Compare receipt of case sheets against monthly billing to ensure all case sheets are received and archived<br><br>5.3 Retrieval of case sheets to assist in query resolution.<br><br><strong><strong>Competencies Required<br><br></strong></strong><ul><li>Analytical Thinking and</li><li>Attention to Detail</li><li>Ethical behaviour Customer Service</li><li>Orientation</li><li>Business and Financial</li><li>Acumen</li><li>Problem Solving Excellence Orientation Teamwork Systems Competence</li><li>Planning, Organising and</li><li>Monitoring</li><li>Self-Management Communication Technical Skills/</li><li>Computer Literacy.<br><br></li></ul><strong>Minimum Requirements<br><br></strong><strong>Education<br><br></strong><ul><li>Grade 12.<br><br></li></ul><strong>Experience<br><br></strong><ul><li>Excel (Basic).</li><li>Word (Basic).</li><li>SAP Exposure (Basic).</li><li>5 years working experience in a related field.</li></ul>
