Senior Diagnostic Technician (Motor Industry) ID-451

Role Purpose:
To accurately diagnose and resolve complex vehicle issues, ensure all work meets the highest safety and quality standards, and support the development of workshop team members.

Key Responsibilities:

  • Perform advanced diagnostics using OEM tools and interpret technical data.
  • Liaise with service advisors and customers to clearly explain concerns and solutions.
  • Lead the resolution of long-term or complex vehicle issues, ensuring follow-up and customer satisfaction.
  • Identify additional faults and provide detailed feedback to the service team.
  • Maintain accurate service records, uphold workshop safety, and ensure quality control.
  • Coach and mentor junior technicians and apprentices; share knowledge across the team.
  • Stay up to date with technical advancements and participate in relevant training.
  • Ensure compliance with warranty policies, health and safety regulations, and workshop procedures

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Requirements:

  • Minimum 5 years’ experience as a qualified technician in a dealership environment
  • Strong background in diagnostics and fault resolution
  • Level 3 or 4 technical certification (or equivalent)
  • Experience in mentoring and training technical staff
  • Excellent communication skills and a commitment to service excellence
  • Valid driver’s license

Preferred:

  • Previous Master Technician experience or OEM certification
  • Familiarity with premium vehicle brands and modern vehicle communication systems

Relocation:
Applicants outside the Western Cape must include relocation plans and requirements in their application.

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