Senior Diagnostic Technician (Motor Industry) ID-451
Role Purpose:
To accurately diagnose and resolve complex vehicle issues, ensure all work meets the highest safety and quality standards, and support the development of workshop team members.
Key Responsibilities:
- Perform advanced diagnostics using OEM tools and interpret technical data.
- Liaise with service advisors and customers to clearly explain concerns and solutions.
- Lead the resolution of long-term or complex vehicle issues, ensuring follow-up and customer satisfaction.
- Identify additional faults and provide detailed feedback to the service team.
- Maintain accurate service records, uphold workshop safety, and ensure quality control.
- Coach and mentor junior technicians and apprentices; share knowledge across the team.
- Stay up to date with technical advancements and participate in relevant training.
- Ensure compliance with warranty policies, health and safety regulations, and workshop procedures
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Requirements:
- Minimum 5 years’ experience as a qualified technician in a dealership environment
- Strong background in diagnostics and fault resolution
- Level 3 or 4 technical certification (or equivalent)
- Experience in mentoring and training technical staff
- Excellent communication skills and a commitment to service excellence
- Valid driver’s license
Preferred:
- Previous Master Technician experience or OEM certification
- Familiarity with premium vehicle brands and modern vehicle communication systems
Relocation:
Applicants outside the Western Cape must include relocation plans and requirements in their application.