Store Manager (45hr) - Totalsports - Welkom at The Foschini Group ID-463

Job Description

Responsibilities:

  • Driving turnover to ensure the achievement of targets
  • Controlling expenses
  • Managing stock losses to ensure shrinkage is in line with the company standard
  • People management, including recruitment, staff development, employee relations, and performance management
  • Executing in-store merchandising strategy and standards
  • Ensuring customer satisfaction by implementing our customer service strategy and fulfilling customer demands

Qualifications & Experience:

  • A Matric certificate
  • Minimum 3 years retail experience with at least 1 year in store leadership

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Skills:

  • Builds Customer Loyalty
  • Customer Service Delivery
  • Customer Value Management
  • Customer-Focused Approach
  • Effectively Presents Solutions
  • Initiates Compelling Sales Conversations
  • Knows the Buying Influences
  • Leverages Digital Communications with Customers
  • Manages Resistance
  • Managing the Sales Process
  • Navigates Customer Challenges
  • Negotiation & Selling
  • Planning & Organizing
  • Policy & Procedures
  • Strategic Sales Planning
  • Leadership

Behaviors:

  • Action-Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
  • Builds Networks - establishes and nurtures internal and external relationships to create robust, mutually beneficial partnerships
  • Customer Focus - understands, anticipates, and meets customer needs and expectations
  • Directs work - effectively plans, organizes, and directs activities to achieve desired outcomes
  • Drives Engagement - inspires, motivates, and empowers individuals to excel for the benefit of the team and organization
  • Ensures Accountability - takes responsibility and ensures others are held accountable for performance targets
  • Optimizes Work Processes - assesses and improves work efficiency, effectiveness, and quality
  • Values Differences - recognizes, respects, and appreciates diverse perspectives

Preference will be given, but not limited to, candidates from designated groups as per the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 lifestyle and apparel brands that Inspire our Customers to live their Best Lives . Our vision is to create remarkable omnichannel experiences. TFG is more than a workplace; it's a launchpad for your growth. Join us and explore opportunities across our diverse brands. We're purpose-led and proud to make an industry impact.

About the Team

At Totalsports , we're about PERFORMANCE, INSPIRE, AUTHENTIC, MOTIVATING, INNOVATE, and REAL. We're seeking a team player passionate about sports, fitness, and health, who can develop, inspire, motivate, and drive high performance. Join the #HomeofSport and help make sport and fitness accessible to everyone.

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