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Milpark is looking to appoint a Student Success & Wellness Advisor. This role provides a full range of support and wellness services to enrich student life and promote student wellbeing and strengthen academic results and resilience. In this role you will facilitate both proactive and reactive interventions that empower students with support and development that increases their chances of success on the programme. The role is focused on both individual support and community development.
We are looking to recruit people who align with our values and are passionate about driving positive change in online education in South Africa.
Key responsibilities:
Provide academic, psychosocial and student life support and development to Milpark students
Support students with the development of study plans and study skills
Act as a point of contact for student support and wellness needs
Respond to and resolve student queries in a timely manner, while demonstrating the core values of the Milpark community
Provide frontline support service, in identifying and resolving student issues, and where specialist service interventions have been identified, ensure that the necessary referrals are made efficiently and professionally to the relevant stakeholders
Identify important or urgent issues and ensure that they are escalated appropriately to the relevant stakeholders and/or intervention prepared and implemented
Monitor student academic performance and engagement
Identify and monitor at-risk students
Prepare and implement various interventions, based on student need, for students (in line with student health and wellness, academic support and student life) for delivery via a variety of mechanisms
Develop appropriate and effective ways of communicating with students and staff
Deliver orientation for new intakes; and facilitate weekly online group sessions
Develop a strong community of learning amongst Milpark students
Facilitate peer support and peer-assisted learning systems
Facilitate student leadership bodies
Implement alumni mentorship programmes
Contribute to the planning for the continuous improvement of the Milpark student experience
Facilitate improved awareness of student performance, engagement and community KPI’s with the academics to empower them to improve and adapt academic interventions where appropriate.
Qualifications and Experience:
Relevant 4-year degree in Psychology
Preferred BPsych or BPsych Equivalent degree and registration as a Registered Counsellor.
Advanced computer literacy skills, including online systems.
At least 2 years of full-time experience, preferably within the field of Higher Education.
Highly developed relationship building / interpersonal skills
Excellent written and spoken communication skills
Personal Attributes:
A passion for student support and wellness
Deeply cares about the people they work with, and the work they do
Self-motivated and holds themselves to a standard of excellence when completing tasks
Displays high integrity in all situations
Has the courage to be authentic and honest about who they are
Is diplomatic, professional and person-centered in their interactions
Manages stress well and has the ability to be adaptable to a changing environment
Is reflective and invested in improving themselves and the work they do
Operating Hours:
This is a full-time position operating from Mondays to Fridays. Please note that you will be required to administer student support during the evenings, and therefore flexible hours do apply.
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That you have no objection to us reviewing and processing any personal information provided in the course of your application, as well as any information that you have provided in support of your application.
That you have no objection to us retaining your personal information in our database for future employment opportunities that might arise.
Preference will be given to applicants from designated groups, and appointments will be made in line with our EE requirements.
