User Care Specialist Overnight Shift ID-1317
Rain is a venture-backed fintech with a mission to enable billions of people to reach financial freedom. Our first product gives employees instant access to their earned wages, enabling people to start their journey to financial success. Rain is the fastest-growing startup in the category and was incubated with QED Capital, a top fintech venture fund.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for improving app engagement by making our users happy, working with our engineering team to solve any tech issues, AND providing a positive app experience through our live chat function by offering well-researched financial advice. This job will be reporting to our Customer Service Manager, and has the option to sit in our downtown Nashville office or operate remotely. You will be trained on Zendesk, customer service protocols, and financial wellness. You will be expected to educate and assist our customers in a fast and friendly matter.
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Responsibilities
Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom)
Provide knowledgeable answers to questions about product, pricing, and availability
Troubleshoot technical problemsWork with internal departments to meet customer's needs
Effectively communicate with our engineering team to resolve app bugs and problemsData entry in various platforms
Qualifications
At least 1-2 years of customer service experience preferred
Conversational level Spanish preferred
Experience in Customer Service or Customer facing role
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Experience using ZenDesk, Intercom, or related tools.
Experience working in Fintech or HR Tech software companies is preferred
Experience working in a high paced work environment
A willingness to learn and grow
Ability to multitask, organize, and prioritize work
