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<p><strong>ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Virtual Medical Receptionist to join our team in South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the medical industry. We pride ourselves on providing excellent customer service and creating a positive experience for clients. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you! </strong></p><p><strong>Work Hours:</strong> This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).</p><p><strong>Requirements</strong></p><p></p><ul> <li>Proven experience in a receptionist, customer service, or administrative role within the medical field is essential. </li> <li>Familiarity with medical terminology and health insurance processes.</li> <li>Proficiency with electronic health record (EHR) systems and scheduling software.</li> <li>Strong communication skills, both written and verbal.</li> <li>Ability to work independently and manage multiple tasks efficiently.</li> <li>High level of organizational skills and attention to detail.</li> <li>Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.</li> <li>Tech-savvy, with a good understanding of virtual communication tools (e.g., Zoom, Microsoft Teams).</li> <li>Compassionate and patient-centered approach to customer service.</li> </ul><p></p><p><strong>Key Responsibilities:</strong></p><p></p><ul> <li>Answer incoming calls and respond to patient inquiries in a timely and courteous manner.</li> <li>Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system.</li> <li>Manage the clinic’s email inbox, responding to patient inquiries and routing messages to the appropriate healthcare professionals.</li> <li>Verify patient insurance information, collect co-pays, and process payments as needed.</li> <li>Assist in processing patient forms, records, and documentation.</li> <li>Provide patients with information on clinic policies, services, and procedures.</li> <li>Ensure patient confidentiality by following HIPAA regulations and best practices for data security.</li> <li>Send reminders for upcoming appointments via email, phone, or SMS.</li> <li>Maintain an organized virtual filing system for patient records and correspondence.</li> <li>Liaise with medical staff to coordinate patient care and follow-up as needed.</li> </ul><p></p><p></p><p><em>If you are not contacted with 15 working days, please consider your application unsuccessful. </em></p>
