Virtual Veterinary Technician / Nurse (U.S. Hours) ID-497
About Mascotte
Mascotte is a fast-growing, tech-enabled company transforming how veterinary practices operate behind the scenes. We’re not a staffing agency—we’re an extension of the veterinary teams we support. Our trained professionals handle client communication, scheduling, documentation, and day-to-day workflows so that vets can focus on patient care.
We work exclusively in the veterinary space, and our team is made up of people who’ve lived the vet clinic hustle. If you're looking to take your clinical experience online, work remotely, and join a high-performance team that’s building something big—you’ll fit right in.
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Why Join Us?
- Remote Lifestyle: Work from anywhere in South Africa—with flexibility and zero commute.
- Evening Hours: Start your work day in the afternoon and work U.S. business hours (typically 3 PM–11 PM SAST).
- High-Growth Company: We're scaling fast, and early team members will have tons of opportunities to grow.
- Veterinary-Only: You’ll be working with people who understand vet medicine and speak your language.
- Tight-Knit Team: Young, motivated professionals who support each other and get things done.
- Training Support: Exposure to different U.S. veterinary clinics, PM software, VoIP tools, and client comms platforms.
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What You'll Be Doing
- Client Communication: Initiate & answer calls, texts, chats, and emails from pet parents with empathy and clarity.
- Appointment Scheduling: Book, reschedule, and confirm visits following each clinic’s workflow.
- Care Navigation: Help pet parents understand what comes next—triage inquiries, explain services, and coordinate follow-ups.
- Treatment Planning: Build estimates and treatment plans in partnership with the veterinary team.
- Prescription Management: Handle prescription requests, review online pharmacy requests or call in medications to local pharmacies, and update medical records accordingly.
- Lab Coordination: Review lab results (e.g., blood work), flag abnormalities, prepare summaries for the veterinary team, and ensure clients are updated when follow-up is needed.
- Medical Monitoring Calls: Conduct check-in calls with pet owners for post-operative care or chronic condition management, track symptoms, escalate concerns to the veterinary team, and document updates in the medical record.
- Protocol Adherence: Follow each clinic’s systems, preferences, and communication tone exactly.
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Who We’re Looking For
- Veterinary Experience: 2+ years in a veterinary clinic or hospital setting is required.
- English Fluency: You communicate clearly and confidently in both spoken and written English.
- Remote-Ready: You have a stable, high-speed internet connection and reliable power backup.
- Tech-Savvy: You can juggle multiple systems, learn new software fast, and stay cool under pressure.
- Detail-Oriented: You don’t miss things—your notes, records, and workflows are always tight.
- Self-Driven: You work independently, take ownership, and don't need babysitting.
- Flexible Lifestyle: You’re comfortable working late shifts and love the freedom that comes with remote work.
- Team-First Mindset: You’re the type of person who checks in, shows up, and has your team's back.
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Important Notes
This is a remote, full-time role supporting U.S.-based clients, so your working hours will be aligned with U.S. business hours. You’ll be joining a mission-driven team that’s serious about delivering value to veterinary clinics and pet owners.
If you're experienced in the vet field, fluent in English, and ready to do meaningful work from anywhere—Mascotte wants to hear from you. This is your chance to be part of something exciting, impactful, and built for the future of veterinary care!
